
FAQ
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How long will my soap last?
There are many factors that will affect the longevity of your soap bar. How often your bar is being used and storage conditions determine the life of your bar. To increase the stability of your bar we recommend storing in an area which will allow the bar to dry. A slotted soap holder or cotton soap mat (available to purchase HERE) will prevent the bar from going soft between use.
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What are the shipping options?
We work with a third party shipping coordinator to find the best shipping service for your destination. Shipping is a flat rate fee of $12 per order. Your order will be processed within 1-3 business days and delivered within 1-7 business days from receipt of package, depending on your shipping address. We are only shipping to Canadian residents at this time.
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How is the soap made?
All of the soaps are handcrafted at the farm using the cold process method. For a detailed list of the ingredients you will find in the soap please check out our Ingredient page.
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Can I pick up my order?
We are currently accepting Farm Pick Up option! You will be able to choose to pick up upon checkout. After your order has been placed we will reach out to schedule your pick up. Please allow 1-3 business days for your order to be processed.
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Do you have a store front?
Unfortunately we do not have a store front at this time however please tune into our social pages (Facebook and Instagram) to keep up to date on local market events we will be attending. If you would like to visit the farm to purchase please feel free to contact us to schedule a time for in person sales.
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What if I don't like my product or it seems defective?
Customer satisfaction is our top priority. If you are unhappy with your purchase please reach out to discuss refund or replacement. If your product seems defective or you experience any issues we appreciate your feedback. All batches are documented so we can monitor outgoing products.